Travel Updates: Airline Advisory, Closed Tourist Attractions, etc.
Travel Updates: Airline Advisory, Closed Tourist Attractions, etc.

In light of the ongoing situation with regards to the Novel Coronavirus outbreak, some airlines have issued travel advisories where passengers can rebook or refund their flights to some destinations in mainland China as well as Hong Kong and Macau. In addition, as a precautionary measure, some top tourist attractions in China and Hong Kong like Disneyland have been closed temporarily to ensure the health and safety of the guests and the workforce.

Airline Travel Advisory

Cebu Pacific

As of January 26, 2020, Cebu Pacific has announced that passengers with flights between the Philippines and Shanghai, Canton, Beijing, Shenzen, Xiamen, Hong Kong, and Macau booked on or before January 24, 2020 and traveling until February 29, 2020, may avail of the following options, free-of-charge:   

  • Rebook flights (new flight date within 30 days of original travel date);
  • Refund tickets in full;
  • Store the value of the ticket in a Travel Fund for future use.
  • Read the full Cebu Pacific Travel Advisory.

Philippine Airlines

On January 24, 2020, Philippine Airlines has announced that effective immediately, passengers of PAL with confirmed tickets to and from Xiamen, Jinjiang, Canton, Shanghai, Beijing, Hong Kong, and Macau issued on or before 24 January 2020 for travel between 24 January until 29 February 2020 may request for rebooking, rerouting or refund for free. Read the full Philippine Airlines Travel Advisory.

We are carrying out this move to give our passengers with flights to and from China the flexibility to make adjustments in their travel plans.

Below are the guidelines valid for request on or before 29 February 2020:

1. Rebooking and Rerouting are allowed for travel until 30 June 2020 with penalties waived. Please note that the fare difference and applicable taxes shall apply.

2. Refunding the cost of tickets is allowed with penalties waived 

Singapore Airlines

Singapore Airlines has announced that it will waive all cancellation and change fees for customers with tickets issued prior to 24 January 2020 for travel to and from Mainland China up to and including 29 February 2020. Customers can contact the Singapore reservations team at +65 6223 8888 before departure to cancel or change their travel plans. Read the full Singapore Airlines Travel Advisory.

Cathay Pacific

As of the latest advisory, Cathay Pacific issued a statement that Cathay Dragon is temporarily suspending flights to and from Wuhan effective 24 January 2020 until 31 March 2020.

Rebooking, rerouting and refund charges will be waived for all tickets issued worldwide (irrespective of fare type) on/before 21 January 2020 for travel with Cathay Pacific/Cathay Dragon confirmed bookings arriving to or departing from Wuhan (WUH) between 21 January 2020 and 31 March 2020. 

Passengers traveling to/from other Mainland China

Rebooking, rerouting and refund charges will be waived for all tickets issued worldwide (irrespective of fare type) on/before 24 January 2020 for travel with Cathay Pacific/Cathay Dragon confirmed bookings arriving to or departing from Mainland China between 24 January 2020 and 29 February 2020. 

Check out the full version of Cathay Pacific Travel Advisory

Thai Airways

On January 25, 2020, Thai Airways announced that it will waive the fees for ticket changes for passengers with flights to Mainland China with tickets purchased on or before January 24, 2020, and traveling between 24 January 2020 and 29 February 2020. These are Thai Airways flights to and from Beijing, Shanghai, Guangzhou, Xiamen, Kunming, Chengdu AND Thai Smile flights to and from Chongqing, Changsha, and Zhengzhou. Read the full version of the Thai Airways Travel Advisory.

AirAsia

  • Suspension of all AirAsia flights from Kota Kinabalu, Bangkok and Phuket to Wuhan, China until 29th February 2020.
  • Credit account or a full refund for booked flights to/from mainland China until 15 February 2020 (or 29 February 2020 for flights to/from Wuhan only) that was ticketed prior to 28 January 2020.
  • Read the full version of the AirAsia travel advisory

British Airways

  • British Airways has suspended all direct flights to and from mainland China effective January 29, 2020.
  • Customers due to travel to or from China in the coming days can find more information on BA.com.

Indonesia’s Lion Air

  • All flights to China will be suspended temporarily starting from Feb 1 until further notice.

Lufthansa

  • Lufthansa Group cancels all flights to (mainland) China until 9 February.
  • Includes flights of Lufthansa, SWISS and Austrian Airlines to/from mainland China
  • Affected passengers have the possibility to rebook once free of charge to a flight on the original route or to cancel the trip.
  • Flights to Hong Kong will still be operated.
  • A summary of all information can be found at: http://ti.lh.com/eWki

Jetstar Asia

  • Jetstar Asia recently announced that all its flights to Hefei, Guiyang, and Xuzhou have been suspended until 31 March 2020.
  • The last flights to the three cities will operate on Thursday (30 January).

American Airlines

  • American Airlines is canceling two routes between February 9 and March 27: Los Angeles and Shanghai and Los Angeles and Bejing.
  • Passengers with booked flights will be notified by the airline for rebooking options.

Air India

  • Air India will suspend its Mumbai-Delhi-Shanghai flights from January 31 to February 14, 2020.
  • It will reduce flight frequency for its Delhi-Hong Kong route from daily to 3x weekly.

Indigo Air

  • Indigo said it will be suspending its flights between Delhi and Chengdu from February 1, 2020 until February 20, 2020.
  • It is also suspending its Bengaluru-Hong Kong flight effective February 1, 2020.

Air Seoul

  • Air Seoul recently announced that it will suspend its flights to Zhangjiajie and Liny in China from Incheon.
  • Customers booked flights to either of the two destinations can cancel their trips for free.

Closed Tourist Attractions Due to Novel Coronavirus Outbreak

Hong Kong Disneyland

Hong Kong Disneyland is temporarily closed indefinitely from January 26, 2020. Full statement regarding the closure below.

As a precautionary measure in line with prevention efforts taking place across Hong Kong, we are temporarily closing Hong Kong Disneyland park starting from Jan 26, 2020 out of consideration for the health and safety of our guests and cast members. The Hong Kong Disneyland Resort hotels will remain open. We are in close contact with health authorities and the government about the situation and will announce a reopening date once they determine it is advisable.

The Standard Park Ticket is valid for six months from the purchase date. If needed, Hong Kong Disneyland Resort will assist in the refund for guests who have purchased tickets for admission to Hong Kong Disneyland park or have booked a resort hotel. For additional details, please click https://x.hkdl.hk/2tIkmqC or email to guest@hongkongdisneyland.com.

Mainland China Popular Attractions

These popular tourist attractions in Mainland China are temporarily closed indefinitely:

  • Shanghai Disneyland
  • Parts of the Great Wall of China near Beijing the Forbidden City
  • National Museum of China
  • Yinshan Pagoda Forest
  • The Ming Tombs
  • Beijing’s National Stadium, also known as the Bird’s Nest
  • Beijing’s Forbidden City palace complex

How to Protect Yourself from Novel Coronavirus

There is currently no vaccine available to protect us from this type of coronavirus infection. To reduce the rates of getting infected, the Centers for Disease Control and Prevention advises us to:

  • wash our hands often with soap and water for at least 20 seconds
  • avoid touching our eyes, nose, or mouth with unwashed hands
  • avoid close contact with people who are sick

How to protect others [from CDC]

If you have cold-like symptoms, you can help protect others by doing the following

  • stay home while you are sick
  • avoid close contact with others
  • cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the trash and wash your hands
  • clean and disinfect objects and surfaces

Treatment

According to CDC:

There are no specific treatments for illnesses caused by human coronaviruses. Most people with common human coronavirus illness will recover on their own. However, you can do some things to relieve your symptoms

  • take pain and fever medications (Caution: do not give Aspirin to children)
  • use a room humidifier or take a hot shower to help ease a sore throat and cough

If you are mildly sick, you should

  • drink plenty of liquids
  • stay home and rest

If you are worried about your symptoms, please see a doctor.

This is a developing story. We will update this post for more travel advisories and announcements with regard to the novel coronavirus outbreak.

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